TERMS & CONDITIONS
orders & availability
Bookings are required 72 hours before the order date. Once your order is placed, refunds are not permitted. If you need to make a change to your order, including the date, we will try to accommodate as best as we can but it will depend on our diary. Bookings are not finalised until payment has been made. In the unlikely event that we need to cancel your order, you will receive a full refund. Contents included in the chosen product/service are subject to change and dependant on seasonal and stock availability.
If you would like your order for a specific date or time please say so in the notes. Please allow two working days for us to process, pick & pack your order, unless you have contacted us to arrange otherwise.
Please allow 2 working days for us to process your order. You will recieve a confirmation of dispatch email once your order is on it's way to you.
The cost of delivery is dependant on the weight of your order.
0-1kg = £3.95
2kg+ = £4.95
Delivery is sent via tracked courier & can take between 5-7 working days to arrive. Please let us know if you require your order sooner so we can arrange alternate shipping for you.
Delivery is free for orders over £50.
We offer free collection from FY5, this can be selected at checkout. Please allow 48 hours for your order to be completed. We will email you with a notification to let you know your order is ready for collection. Please do not attempt to collect before you have heard from us.
If you have selected local delivery, please ensure you have an FY postcode or live in PR4. Please leave a note with your preferred delivery date. Delivery will be 2 - 4 days after an order has been placed unless a specific date has been given. if you require a specific delivery time please let us know at the time of booking so we can accommodate it. Our delivery driver will deliver to the address given to us upon booking. If there is no answer we will attempt to make contact by calling the phone number if provided at the time of booking. If there is no answer we will try to deliver to a neighbour. If this isn't possible your box will be left outside the delivery address.
We are unable to take responsibility for any parcels that are lost in transit or go missing after proof of delivery has been obtained. If your parcel does not arrive we will begin a claims process with your the courier which can take up to 30 days for a resolution.
We offer free collections from our address at 3 Hawthorne Road, Thornton Cleveleys, FY5 5DQ. A collection time must be agreed upon at the time of booking and cannot be changed later than 24 hours prior.
box handling & food safety
Every single item in the boxes we prepare has been placed with great care and attention - please keep them flat! Handle your boxes with care. Once a box has been collected or delivered, we take no responsibility for the handling or keeping of the boxes. Please keep your boxes refrigerated and consume within 48 hours. Take your box out of the fridge around 30 minutes before consuming. Food that has been removed from the fridge should be consumed within 4 hours, in line with the food standards agency.
Spreads such as Nutella or Lotus should not be refrigerated.
allergies & specific dietary requirements
Please state when booking whether you have an allergy, intolerance or specific dietary requirement. Our kitchen handles a lot of milk, gluten, wheat, soya and nuts - due to the nature of the business there is always a risk of cross contamination. We use seperate utensils and boards when preparing orders with an allergy or dietary requirement. Our working environment is re-sanitised before preparing such an order. All products are labelled with an allergen sticker, clearly stating any allergens.
grazing table customers
The balance for any tables booked within 6 months of the event date should be paid in full at the time of booking. Tables for dates 6 months+ away are secured with a 50% non-refundable deposit. The remaining balance will be due one month prior to the booking date. If your booking is cancelled after you have paid your balance, up to 14 days before the booking date, you will not be eligible for a refund but will be able to transfer 50% of your payment to another date. Any bookings cancelled a week or less prior to the booking date will not receive a refund and cannot be transferred.